July 22nd, 2020

Pursuant to the most resent provincial announcement for indoor visitation privileges at all PCH establishments, here are the protocols established for Villa Youville.

**Unfortunately, due to a flu outbreak (NON-COVID – affected residents’ families have been advised) and for an abundance of precaution, these visits will be delayed until further notice.  Stay tuned for further updates.

Indoor visit protocols;

  • To ensure continued risk management for all residents and staff, visit privileges will be granted to a maximum of two designated family members per resident. Virtual, window, and outdoor visits remain as options for all other family and friends.  We ask the family contact of each resident to call Michelle at reception to provide two names, telephone and email addresses.
  • Visiting hours will be from 1 to 4 pm, daily. No appointments necessary and no time limits during visiting hours.
  • All visitors will be subject to screening and sign-in & out process on entry for every visit. Please follow strict hand hygiene protocols.  Please refrain from visiting if you recognize any flu or cold symptoms or if you have recently traveled to Ontario or Quebec you will need to self-isolate for 14 days. Please help us keep you loved ones and our team safe!
  • No deliveries nor personal items will be permitted during these visits.
  • Visitors must provide and wear a non-medical mask while visiting a loved-one!
  • Resident’s washroom will be available for visitor use.
  • All visits will be limited to the resident’s room. No visitor access to the common areas at any time.  Short outdoor on-premise excursions are permitted.  Please advise the nurses’ desk when leaving and returning, avoid contact with others and minimize touching surfaces, etc.
  • For maximum safety, please follow the 2-meter social distancing protocol. For handholding, please keep a maximum distance. Brief hugs are permitted.
  • Visitors will be responsible to bring residents to the patio when an outdoor visit is scheduled. Please ask to consult the posted schedules.
  • Villa Youville administration reserves the right to revoke visiting privileges to any individual who shows disregard to the established protocols or to the safety of residents or team members. We reserve the right to modify or cancel all visitation privileges where necessary to ensure the safety of our residents and team members.

Outdoor visit protocols;

  • No Change – Process for on-line appointments remain in effect.

Our primary focus continues to be the safety, physical and mental well-being of all your loved-ones.  Thank you for your continued cooperation throughout!

Gilbert Audette, CEO
Villa Youville inc.


Guidelines for Personal items for Residents that are brought at Villa Youville

These guidelines have been developed to support the safe management of deliveries while reducing the risk of droplet/contact transmission of COVID-19.

All items must to be placed in a plastic bag to allow for disinfection and left on the cart in main entrance Monday to Friday between the hours of 0830- 1630. Please ring buzzer so personnel are aware item has been delivered.

       Essential Personal items allowed only


  • Shampoo, Body wash
  • Toothpaste, toothbrush, mouthwash, polident
  • Deodorant
  • Lotion, shaving essentials
  • Kleenex
  • Clothes/shoe wear that staff has called family to provide

Not allowed examples:

  • Drinks cans
  • Food (store bought or home made)
  • Flowers


In Summary:

Please find the links for vidéo 2:

  1. YouTube – Vidéo 2 – French
  2. YouTube – Video 2 – English
  3. YouTube Channel avec les 4 vidéos
  4. Page Facebook avec nos deux plus récents posts en deux vidéos en anglais et français :


Good afternoon,
You will find below the link to our YouTube video for your viewing.  This video is in english.
Thank you,


Family and friends of Villa Youville’s PCH residents.

The Villa Youville’s admin team continues to work diligently in taking all necessary measure to protect its staff and residents.

Here are a few of the key preventative measures in place at this time; 

  1. Visitors will continue to be prohibited from entering until further notice(care packages welcome);
  1. All personnel, prior to coming to work must;
  • Call to report any flu-like symptoms to our director of nursing who will advise on next steps;
  • Be screened upon arrival for work and submit to a temperature check.
  1. Personal protective equipment (PPE) – All staff having direct care duties for our residents will wear designated mandatory PPE.
  1. An internal social distancing protocol has been established to limit direct contact with residents to nurses and health care aides only.  ALL department staff duties have been reviewed to eliminate to possibility of cross contamination between wards.
  1. Staff protocols were established for lunch room etiquette and social distancing, designated washrooms, and protocols for home self-isolation and social distancing, etc.
  1. An isolation ward of up to 12 beds has been set up to handle symptomatic and positive COVID-19 residents.  We have planned a designated staff rotation to ensure a complete and self-sustained ward to ensure maximum separation and protection from all other residents.
  1. Our commitment of complete transparency remains firm.  We will continue to communicate news and developments to you.

Thank you for your support in this difficult period.  We continue to look after your loved ones as they were our own!  Please do not hesitate to share this message with family and friends.  Please forward any email address of those who would want to receive these messages directly.

Stay safe!

Gilbert Audette
Directeur Général/CEO
204-422-5624, ext. 202