"Le Nursing"

Frequently Asked Questions

What should I bring with me when moving in?

Bring the clothing you normally wear at home. After a few weeks, you can make adjustments to your wardrobe as necessary. If you walk, bring one or two pairs of walking shoes with anti-slip, non-marking soles. Make sure you bring your bathrobe and slippers.

The Villa Youville supplies necessary bath products such as shampoo, soap and certain skin care products, however, you will need to bring the personal items listed below. Please note, you are responsible to replace these items at your own cost:

  • Toothbrush and Toothpaste
  • Mouthwash
  • Deodorant
  • Cosmetics
  • Lotion, creams and sunscreen
  • Denture cleaner and adhesive
  • Electric razor
  • Boxes of tissues
  • Support hose
  • Nail clippers and file
  • Anything else you might need on a regular basis

Please feel free to bring decorations for your room as well as photo albums and any other personal items that are important to you.

There is also enough space to put a television in your room provided it is 32 inches or less in size. You are responsible for contacting Shaw Cable to activate their service. Telephone and internet are also available by contacting our financial manager.

If you feel the need to bring in larger items like an armchair or other types of furniture, please let us know ahead of time. We will do everything possible to accommodate you as long as it meets our safety standards.

At the Villa Youville, each resident has a personal address which makes it simple to have newspapers or magazines sent directly to your room. Your mail will be delivered as soon as it arrives.

What do my visitors need to know?
Your family and friends are always welcome. We encourage them to enjoy a meal with you (after notifying the kitchen in advance), have family gatherings in our activity rooms and even occasionally volunteer their services. They can visit anytime, day or evening.

Visitors can even become a source of entertainment for other residents. Some residents would very much enjoy being included in a card game or conversation. Our doors open from 8 a.m. to 8 p.m. during the winter and 8 a.m. to 9:30 p.m. in the summer. When the doors are locked, you only have to use the intercom to have someone open them. Some of our residents like to go to bed early, therefore, it’s important to adjust visits and activities accordingly.

Children are always welcome. It is natural that our open spaces can sometimes encourage them to run and be noisy. You may want to plan things for them to do such as board games or colouring projects. Residents will love showing off their grandchildren’s handiwork. We are certain that you will find a little hiding space in your room for treats that will leave them with fond memories of their visit. (You will find suggestions and advice for visitors attached).

Do you like dogs? We do too! Their presence is valuable to our residents, especially to those who are used to having pets. For health and safety reasons, arrangements with management must be made prior to bringing any pets in our facility. They must also be up to date on their vaccinations with a current vaccination certificate signed by a veterinarian.

How do I manage my finances?
A meeting will be scheduled prior to admission with our Finance Manager to set up your personal account and to explain how your account works. You will deposit a sum of money into your account to cover regular expenses such as hairstylist services, foot care, telephone line, etc. This will ensure that your services will be paid for automatically without having to keep money with you. A statement of your expenses is always available for review and our Financial Manager is always available should you have any questions.
What should I do before going on an outing?
Before leaving on an outing with family or friends, the head nurse must be notified and the absence register must be signed. It is very important to notify staff of your absence to avoid alarm.

If you are planning to be absent for an extended period of time, notification prior to your leave will allow us to plan your care needs and ensure that you have all your medication ready to take with you.

Can visitors stay and share a meal with me?
Absolutely! That is a fantastic way to visit. It would be our pleasure to serve you a meal to share with your family and friends in our dining room. Please call the kitchen the day before to reserve. Visitors are responsible for the cost of their meal.
Can I have alcoholic beverages?

Yes, as long as your doctor allows it. Due to the danger of mixing alcohol with certain medications, all alcoholic beverages will be stored in the pharmacy and served based on your doctor’s recommendations.

You may also bring wine during a family meal if you reserve the Jean-Audette room (there is no charge for reserving this room). Your family will be responsible for meal arrangements and the purchase of wine. To reserve the room, simply call the receptionist.

Can I smoke at the Villa?
No. The Villa Youville is a smoke-free facility. If visitors would like to smoke, they are encouraged to do so in their car or on the road in front of the building. Many people are allergic to cigarette smoke and even the smell can cause discomfort.
If I have a problem, with whom should I talk about it?
Should you have any problems or concerns regarding your care, there is always a nurse in charge who is responsible for the unit to which you are assigned. He or she should be able to assist you in finding a solution. If they are unable to help, they will put you in touch with someone who can.

If you are uncomfortable speaking to the nurse in charge for any reason, you may contact the Director of Care at the administration offices.

Should no resolution to your problem be reached, you may then speak with the Chief Executive Officer. We will do everything we can to ensure your concerns are addressed.

What is the Residents' Council?
Manitoba Law requires that long-term care facilities have a council available to residents and family members to answer questions and discuss concerns. Council members, who are elected at annual meetings, are either Residents themselves or a member of their family.

Any issues, questions or concerns may be submitted to the council to be addressed at their regular meetings. Their information is located on the bulletin board at the entrance to the nursing units. The receptionist can also help you contact a Residents’ Council representative.

How can my family help?
Family members and loved ones are especially important. They truly know you and can ensure you get the best possible care. We want to work with them and appreciate their support.

Here are some ways they can help:

  • Participate in meetings regarding your care. These meetings provide an opportunity to discuss your care plan and to review it at least once a year.
  • Appoint a family member to be the primary contact for your family. This person will be responsible for connecting with other family members and informing them of your health and also coordinating participation in these meetings.
  • Come to visit. Adjusting to a new home is often difficult especially if you don’t know all the other residents yet. Calls and visits from family and friends will help overcome boredom and loneliness. (See suggestions for visitors attached.)
  • Organize your dental, hearing and vision appointments. It is important to continue with those check ups. Families are responsible for making necessary appointments. If you are unable to go out, arrangements can be made by speaking with the nurse in charge.
Am I at risk of infection?
We are all at risk for infection. The more people in one area, in contact with each other, the higher the risk of infection or illness. Infections are more likely to occur in children and the elderly due to their lowered immunity.
How can I protect myself against infection?
The best way to avoid infection is to wash your hands. Regular hand washing, particularly before and after meals and when giving care, is one of the best ways to remove germs, avoid getting sick, and prevent the spread of germs to others. Hand sanitizer dispensers are located throughout the Villa. There is even one in your room. Please encourage your visitors to use it.

Another way to reduce the risk of infection is through immunization. There is an optional flu vaccine available to you every year administered right here at the Villa. Another important vaccine for seniors is the pneumonia vaccine. Your visitors can be vaccinated by their doctors or through community clinics. It’s an important precaution for them and you.

Lastly, asking your family and friends to refrain from visiting you if they have flu symptoms (fever, sore throat and muscle or body aches) or gastrointestinal illness symptoms (vomiting, diarrhea and stomach ache), will also prevent the spread of infection.

What should I know about safety measures?
We implement various safety measures to protect our residents, their visitors and our employees.

The Villa Youville has a comprehensive fire protection system. Fire is the most serious and frequent source of catastrophe in personal care homes. Equipment and products that cause fires such as toasters, tea kettles, heating pads, candles and halogen lights are not permitted in rooms. All rooms are equipped with automatic sprinklers and alarms.

A detailed evacuation plan is in place and regular fire drills are performed to ensure that staff knows what to do in the event of a fire. We also have similar plans in place for all natural disasters, chemical disasters, train derailments and bomb threats.

Why are the doors locked occasionally?
Some of our residents find themselves disoriented at times and can get lost. To prevent them from wandering out of the building without us knowing, they wear automatic devices that prevent the doors from opening should they get too close. This way, all of our residents can be free to walk around the building safely.

Certain units are locked to ensure the safety of our residents with cognitive impairment and Alzheimer’s disease. Open spaces, hallways and unknown visitors can increase their anxiety and confusion. They need a familiar environment around people they know. Family members will be given the code to access these units and with regular visits, they will become people who are recognized by all our residents.

What should I do with my money and valuables?
We strongly advise you to keep money and valuable objects out of your room. It’s similar to a hotel room. Your personal finance account will allow you to access services without handling cash. Unlike hotel staff, our staff doesn’t accept tips. A simple «thank you» or smile will do the trick.

It should be noted that personal care homes cannot be held responsible for the damage, loss or theft of any money or valuables.

Who do I ask if I have any more questions?

Head nurses will be available to answer most of your questions; however, if there is something that they are unable to help you with, there is a contact page at the end of this guide for your reference. We are always happy to help.